Business Sign-off & Approvals for Jira Cloud

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Detailed Capabilities

Review the workflow integrations, administrative controls, reporting features, and system behavior available in Business Sign-off.

Approval Actions and Status Logic

Core review behavior available on Jira issues.

Approval Actions

  • Add individual approvers
  • Bulk add multiple approvers
  • Track approver states for Added, Pending, Approved, and Returned
  • Allow decision changes or withdrawal where configured
  • Require comments by decision type when configured

Status Calculation

  • Configurable percentage-based approval thresholds
  • Overall status states for Not Started, Awaiting Decisions, Approval Passed, and Approval Failed
  • Approval-required and non-required project modes
  • Issue-level approval state tracking

Approver Rules and Management Controls

Controls for who can approve and who can manage approvers.

Approver Eligibility

  • Allow any active Jira user
  • Restrict approvers by project role
  • Restrict approvers by user group
  • Combine role and group filters
  • Configure global defaults with project overrides

Approver Management Permissions

  • Control whether reporters can manage approvers
  • Control whether assignees can manage approvers
  • Allow Jira administrators or project administrators to manage approvers
  • Separate participation rules from approver management rules

Decision Controls

  • Optionally require Jira edit permission to record decisions
  • Optionally lock decisions after workflow movement
  • Support decision resets and re-review handling

Separation of Duties Controls

Available restrictions for self-approval and conflict scenarios.

Reporter Restrictions

Prevent reporters from acting as approvers where configured.

Assignee Restrictions

Prevent assignees from approving their own work where configured.

Continuous Re-Evaluation

Re-check separation-of-duties state when reporter or assignee values change.

Scope Control

Use global defaults or allow project-level overrides.

Workflow Integrations

Workflow components available for Jira transition logic and automation.

Conditions

  • Check whether approvers exist
  • Check whether approval has passed
  • Check whether approval has failed or been returned

Validators

  • Require approvers before transition
  • Require approval status before transition
  • Require approvals from specific groups or roles

Post-Functions

  • Add approvers from users, groups, roles, or user-picker custom fields
  • Remove all approvers, pending approvers, or selected users
  • Notify approvers automatically on transition
  • Reset approvals automatically on transition
  • Use selective notify and reset by role or group filter

Notifications and Re-Review Support

Notification and review-flow support available in the app.

Approver Notifications

Notify approvers when they are added or when review is requested.

Pending Review Reminders

Notify pending approvers when follow-up is needed.

Rate Limiting

Prevent repeated notifications to the same approver within the same day.

Outcome Notifications

Notify requestors and assignees when approvals are recorded or completed.

Audit History and Export

Review and export surfaces available for decision events and configuration changes.

Approval History

  • Track approver additions, removals, decisions, resets, and notifications
  • Store timestamps, actors, targets, comments, and state changes
  • Filter all events or decision events only

CSV Export

  • Export approval history by project and date range
  • Run exports asynchronously with progress tracking
  • Support decisions-only export

Admin Audit Log

  • Track global configuration changes
  • Track project configuration changes
  • Track enable/disable actions, export actions, and diagnostic logging changes
  • Compare before-and-after values for configuration updates

Jira Search and Data Surfaces

Jira-native fields and data surfaces available for search, reporting, and integration.

Approvers Custom Field

Read-only Jira field showing current approvers.

Status Custom Field

Read-only Jira field showing overall approval state.

JQL Support

Search by approver or approval state using Jira-native querying.

Issue Property Storage

Approval metadata is stored in Jira issue properties for integration and reporting use.

Privacy Support

Privacy-related controls and reporting surfaces available in the app.

Personal Data Reporting

Support for Atlassian personal data reporting requirements.

DSAR Support

Administrative reporting on where account data appears in app records.

Pseudonymization

Closed-user records can be pseudonymized.

No External Data Egress

Approval data remains within Atlassian-managed Jira Cloud and Forge infrastructure.

Need Setup Or Operational Detail?

Use the docs for configuration, screenshots, and implementation detail, or return to the features page for the broader product overview.

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